Delegation That Gets Results in Your Medical Aesthetics Practice

One small shift in how you communicate with your staff can completely change how they follow through.

You may not call it delegation, but as a practice owner and leader, you're doing it every day.

You ask your medical assistant to follow up with a patient.
You mention that the VISIA needs to be ready for the first consult of the day.
You tell your receptionist to adjust the schedule.

But if you have to keep circling back, double checking, or doing it yourself, it might not be a staffing issue. It might be the way it was handed off.

It’s easy to assume a quick ask is enough. But what sounds clear to you can land as vague when it’s said in passing. (And when your team has to guess what you meant, they’ll rarely guess right.)

Effective delegation involves a clear outcome, a timeline, and a defined handoff. Without that, what you think you delegated becomes something your team might ask about later, or forget altogether.

Here's a few common examples that come up in practices all the time, along with a version that actually gets results:

Instead of: “Can you follow up with her?”
Say:
“Please call her by 3PM, confirm she understands the post care instructions, and chart the conversation.”

Instead of:
“Make sure the VISIA is ready.”
Say:
“Have the VISIA turned on, calibrated, and ready to use before our first consult tomorrow.”

Instead of:
“Let me know if you have questions.”
Say:
“If something's unclear, bring it to me by the end of the day so we don't hold anything up.”

Instead of:
“Just use your judgment.”
Say:
“Use your judgment, and if you get pushback from the patient, escalate it to me.”

Instead of:
“Fix the front desk schedule.”
Say:
“Revise the front desk schedule so we're covered during peak check in and check out. I'd like to review it on Thursday.”

Instead of:
“Can someone post about the event?”
Say:
“Ashley, please draft one Instagram post and one Story slide for the event by Friday for my review.”

Before you assume the issue is effort or ability, ask whether the handoff gave your team what they needed to get it over the finish line.

When it does, they'll be able to move forward with confidence and you can stop managing every step in order to get the outcome you want.

If your team is capable but things still aren’t getting done the way they should, this is the kind of structure that changes everything.

Schedule Your Strategy Call and we will take a look at how to improve follow through, tighten communication, and build more consistency across your practice.