What Physician Owners Are Talking to Me About
Occasional notes on staff issues, leadership, marketing, patient experience and patient retention inside dermatology and aesthetic practices.
Your clinician asks for a raise the numbers don't support.
A patient complaint turns into a one-star review.
Your office manager makes another exception to a policy you thought was clear.
Strategic Advisor to Dermatologists and Aesthetic Physicians
The Exhausting, Expensive Problems
No One Trained You to See Coming.
I'm Connie Kurczewski.
The business advisor physician owners rely on to see across the whole practice, identify what needs attention, and make sure the most important work gets done.
Book a Private Strategy Call
Complimentary and confidential.
Trusted by Dermatologists and Aesthetic Physician Owners Across North America
What You Don't See
Some of the Most Valuable Work Never Reaches Your Desk.
A patient concern resolved before it becomes a formal complaint. A difficult employee conversation handled before the rest of the team gets pulled into it. A policy your office manager can enforce without making another exception.
I know what to ask, where to look and who needs to be involved before an issue becomes more expensive or disruptive.
Transferring the Trust™
Build a Practice That Runs Well Without You.
Patients choose the practice because they trust you. They need to feel that same confidence in your clinical team and in how the practice is run when you are not there.
Your office manager becomes the person the team goes to first.
Patients trust the clinical team you have chosen and trained.
Policies are followed consistently when you are out of the office.
Marketing attracts patients who are right for the practice.
Patient inquiries are answered promptly, consultations end with clear next steps and follow up does not get missed.
Patients receive a consistent experience from the first call through the final follow up.
Here is what that looked like for one client:
During the first year of our work, one dermatology client increased cosmetic consultations by 166 percent and treatments by 113 percent compared with the prior year.
Private Advisory
I Advise a Small Number of Physician Owners at a Time
Knowing the practice changes the quality of the advice.
I know the people involved, what has already been tried, where things tend to get stuck and what else may be affected by the issue in front of us.
That context matters when you are making a key hire, considering a partnership, opening a second location or dealing with a staff or patient issue. We do not have to start from the beginning each time.
That is why I keep my client list short.
"She has provided valuable suggestions for ways that we could streamline our operation to provide the most efficient patient experience possible that also makes our lives easier. She is a wealth of information and always pleasant to talk to about subjects that are usually not so pleasant. I appreciate the fact that I have her on speed dial and that she is so prompt with responses." Corey L. Hartman, MD, FAAD
Board Certified Dermatologist
Skin Wellness Dermatology
"Not only does she help put important systems in place to make the operations run smoothly, but she always has innovative ideas to continually elevate the practice. Connie has been very helpful with finding new talent, training staff and implementing policies and procedures to ensure that we offer a top notch experience to every person walking through the Premier PCW door." Gendai Echezona, MD
Triple Board Certified Physician
Premier Pain Care & Wellness
"Connie was intuitive, responsive and empathetic. She has been able to help us identify many of the areas where we needed to improve our systems. She also provided coaching to our team in the way of individual and group sessions that helped our leadership team grow and tightened up our operations. We have experienced ongoing financial growth throughout our time working with Connie." Mona Khurana, BSc, DC, MD, CCFP(EM), DipABLM, PgDip Dermatology
Founder, ShineMD
More Than 25 Years Inside the Business of Private Practice
I have spent more than 25 years managing, building and advising medical and aesthetic practices.
Before founding Elevated Practice Consulting in 2014, I served as Director of Operations and Business Development for an out of network physical therapy practice. During my tenure, annual revenue grew from $750,000 to more than $3 million.
I also built and sold a boutique muscular therapy center in Greenwich, Connecticut.
Today, I advise dermatologists and aesthetic physician owners on staffing, leadership, operations, marketing, sales and patient experience.
Does Everything Still Come Back to You?
You are the one answering the questions, making the decisions and following up to make sure the work gets done.
On the Strategy Call, we'll talk about what is taking up your time, what you want to change and whether it makes sense to work together.
Complimentary and confidential.
